Privacy Policy

Reinventing Hope Counseling (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, www.reinventinghopecounseling.com, contact our practice, submit an inquiry, or interact with our online services.

Reinventing Hope Counseling provides mental health counseling services, including individual therapy, couples and premarital counseling, trauma therapy, EMDR, grief counseling, and related services. We serve clients in Tennessee and Florida through in-person and online services.

This Privacy Policy applies to information collected through our public website and related communications. Information collected in connection with clinical care may be subject to additional privacy protections and our separate Notice of Privacy Practices, where applicable.

By using our website, you acknowledge this Privacy Policy. If you do not agree with its terms, please discontinue use of the website.

When you contact us, request a consultation, complete a website form, or communicate with our team, you may provide:

• Name and contact information, including email address and telephone number.

• Information about your interest in our counseling services.

• Appointment or consultation preferences.

• Information included in messages, inquiries, or other communications you voluntarily submit.

• Other information you choose to provide through our website or related services.

Please avoid submitting detailed mental health information, sensitive personal information, or other confidential clinical details through general website forms or ordinary email unless we have specifically directed you to an appropriate, secure method.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, depending on the website technologies and settings in use. This may include:

• Internet Protocol (IP) address.

• Browser type and device information.

• Operating system and general location derived from technical information.

• Pages visited and links clicked.

• Date, time, and duration of website visits.

• Referring websites and general browsing activity.

This information may be collected through server logs, cookies, analytics tools, or similar technologies, if enabled on our website.

Health and Clinical Information

If you become a client or participate in a clinical intake process, we may collect health-related information necessary to evaluate, coordinate, and provide counseling services.

Clinical information may include information about your mental health, treatment history, symptoms, goals, and care.

Health information collected in connection with treatment is handled according to applicable privacy laws, professional confidentiality requirements, and our separate Notice of Privacy Practices, where applicable.

We may use the information we collect for the following purposes:

• To respond to questions and requests for information.

• To schedule consultations and coordinate appointments.

• To communicate with prospective and current clients.

• To provide, administer, and improve our counseling services.

• To operate, maintain, and improve our website.

• To understand general website traffic and visitor engagement.

• To maintain website security and prevent fraud, misuse, or unauthorized activity.

• To comply with applicable legal, regulatory, and professional obligations.

• To manage administrative operations and maintain appropriate business records.

We use personal information only for purposes permitted by applicable law and consistent with the context in which the information was collected.

Our website may use cookies and similar technologies to support website functionality, understand website usage, and improve the visitor experience.

Depending on the tools enabled, these technologies may:

• Remember certain website preferences.

• Measure website traffic and page engagement.

• Help identify technical issues.

• Provide insights into the effectiveness of our website content.

You may be able to control cookies through your browser settings or through a cookie preference tool, if one is available on our website. Disabling certain cookies may affect website functionality.

If analytics, advertising pixels, or similar tracking technologies are used, their collection and disclosure of information should be reviewed to ensure compliance with applicable privacy laws and healthcare privacy requirements.

We do not sell personal information in exchange for money. We may disclose information in the following circumstances, as permitted by applicable law.

Service Providers

We may share appropriate information with trusted service providers that help us operate our website and practice. These providers may include website hosting companies, scheduling platforms, electronic health record systems, secure client portals, communications providers, and technology support services.

Service providers should receive only the information necessary to perform their assigned functions and must be subject to appropriate contractual, confidentiality, and security protections where required.

With Your Authorization

We may disclose personal or clinical information when you provide valid authorization or otherwise direct us to share it, subject to applicable law.

Legal and Safety Requirements

We may disclose information when required or permitted by law, including in response to valid legal process or when necessary to address certain safety concerns, protect rights, investigate suspected unlawful activity, or meet applicable reporting obligations.

Business Operations

Information may be disclosed in connection with a business transaction or organizational change when permitted by law and subject to appropriate confidentiality and privacy protections.

We do not authorize third parties to use personal or clinical information for purposes beyond those permitted by applicable law and our agreements with them.

We recognize that information shared during therapy is highly personal and sensitive.

Information collected or maintained as part of your treatment may be protected by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), when applicable, along with relevant federal and state confidentiality laws and professional ethical standards.

The use and disclosure of protected health information may be subject to additional rules that are not fully described in this website Privacy Policy.

Confidentiality is not absolute. Certain exceptions may apply, including circumstances involving legal requirements, mandatory reporting obligations, or serious safety concerns, as permitted or required by law.

This Privacy Policy is not a substitute for our Notice of Privacy Practices.

If you are a client or prospective client seeking information about your rights regarding health information, please contact us for the appropriate privacy documentation.

We may communicate with you by telephone, email, text message, online forms, or through a secure client portal, depending on the nature of your inquiry and the services you use.

Please be aware that ordinary email and text messaging may not provide the same level of security as a designated secure client portal. We cannot guarantee that every electronic communication method is completely secure.

Please avoid sending sensitive health information through unsecured communication channels. Where appropriate, we may direct you to a secure platform for clinical communications or documents.

If you receive optional informational or marketing text messages from us, you may opt out by following the instructions provided in the message. Standard message and data rates may apply. Opting out of optional communications does not necessarily affect essential service-related communications or clinical notifications.

We do not use this website or ordinary electronic messaging as an emergency communication service.

Our website may contain links to third-party websites, appointment scheduling platforms, client portals, social media platforms, or other external services.

These third parties operate under their own privacy policies and terms of use. We are not responsible for the privacy practices, security, or content of websites and services that we do not control.

We encourage you to review the applicable privacy policies before submitting personal information to any third-party website or platform.

We take reasonable administrative, technical, and organizational measures to protect the information we maintain against unauthorized access, disclosure, alteration, or destruction.

The safeguards used may vary depending on the type of information and the system in which it is maintained.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we seek to use appropriate safeguards consistent with applicable legal requirements.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, respond to inquiries, maintain appropriate business records, comply with legal obligations, and resolve disputes.

Clinical records may be subject to separate retention requirements under applicable laws, licensing rules, professional standards, and our record-retention policies.

When information is no longer needed, we take reasonable steps to dispose of or de-identify it in accordance with applicable requirements.

Depending on your location, the nature of the information involved, and applicable law, you may have certain rights concerning your personal information.

These rights may include:

• Requesting information about how your personal information is used.

• Requesting access to or correction of certain personal information.

• Requesting deletion of certain information, subject to legal and record-retention obligations.

• Withdrawing consent where processing is based on consent.

• Opting out of certain optional communications.

• Exercising applicable rights regarding protected health information.

Some rights may not apply to clinical records or other information that must be retained or handled under specific legal requirements.

To submit a privacy-related request, contact us using the information in Section 15. We may need to verify your identity and the legitimacy of your request before responding.

Our website is intended for individuals seeking information about our counseling services and for adults interacting with our practice.

We do not knowingly collect personal information directly from children through the public website without appropriate authorization or other legal grounds. If information about a minor is submitted through our website, we will handle it in accordance with applicable laws and the circumstances of the submission.

Parents, guardians, and other authorized representatives may contact us with questions about information submitted on behalf of a minor.

Some web browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, our website may not respond to them consistently.

If we use targeted advertising or tracking technologies that trigger specific legal obligations, we will handle applicable opt-out requests and preference signals as required by law.

You may also manage certain tracking preferences through your browser or any cookie preference tools provided on our website.

We may update this Privacy Policy periodically to reflect changes in our website, services, privacy practices, or legal obligations.

When we make changes, we will update the “Last Updated” date at the top of this page. Changes will take effect when the revised policy is posted unless otherwise stated.

We encourage you to review this page periodically to stay informed about how we handle personal information.

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact Reinventing Hope Counseling.

Reinventing Hope Counseling

Email: info@reinventinghopecounseling.com
Phone: (407) 205-7984

Website: https://www.reinventinghopecounseling.com/

Physical locations:

207 Church Street
Goodlettsville, TN 37072

1604 Westgate Circle, Suite 240
Brentwood, TN 37027

We will review privacy inquiries and respond as appropriate under applicable law.

This Privacy Policy applies to the public website and related interactions. Additional privacy notices or agreements may apply to clinical services, protected health information, client portals, and other specific services.